Last updated · 2026-10-06
Terms of service
These terms govern your use of LeanOS and of the coaching sessions we sell through this site. By using either, you agree to be bound by them. LeanOS is provided by Centre Educatiu del CAD CAM, SL (tax ID B62582945), referred to in these terms as 'we' or 'us'. It is the party you contract with and the issuer of our invoices. Engineering services requested through LeanOS are contracted and invoiced by SAMEC under its own terms.
The service
LeanOS is an operations performance platform. We provide it 'as is' and improve it continuously. Some features may change over time.
Accounts
You are responsible for the credentials of your account, the activity that happens under it, and ensuring that anyone you invite is authorised to access the data shared with them.
Acceptable use
No illegal use, no abuse of the AI features, no automated scraping, no reverse engineering, no attempts to overload or interfere with the service.
Plans and what each one includes
A company holds one plan at a time. Each plan sets how many user seats and how many projects you get, and opens a defined set of features: the idea portal from Team upwards, and the analysis tools — SIPOC, Swimlane, Defects and the 8 Wastes — on Pro. The contents and limits of each plan are those published on our pricing page and shown in the app before you pay, and they form part of these terms. The free plan allows one project at a time: if you delete that project, you may create another in its place. We may change what a plan contains; if a change reduces what your plan includes, we will tell you before it applies to your next renewal.
Subscriptions and billing
Paid plans are billed in advance for the cycle you choose, monthly or annual, in euros and exclusive of any applicable taxes, and renew automatically until cancelled. Payments are processed by Stripe; we never receive or store your card details. If we change the price of a plan we will tell you before it applies to your next renewal. If a payment fails we may suspend access to the paid features until it is settled.
Changing or cancelling your plan
You may upgrade, downgrade or cancel at any time, from Manage billing in your profile. Cancellation takes effect at the end of the current billing period and you keep access until then; we do not refund partial periods unless the law requires it. If you move to a plan that does not include a feature, the content you created with that feature is not deleted; the corresponding screens simply stop being available until you are on a plan that includes them again. If your paid subscription ends, nothing is deleted: everyone who had access, including your team and any external collaborators, can still view every project they had access to, but read-only. No one can edit content, create projects or invite people until your company takes out a paid plan again.
Coaching sessions
Alongside the software we sell one-to-one professional coaching sessions, booked from our coaching page and held by video call. They are a separate service: they are not included in any subscription plan, and having a subscription is not required in order to book one. Each session is paid for individually at the price shown at the moment of booking. Coaching prices are shown excluding VAT, which is added at checkout and on the invoice. Where a company pays for an employee's sessions, we invoice the company and these terms apply to both the company and the person attending.
What coaching is, and what it is not
The sessions work on professional goals, decisions and priorities, difficult conversations at work, leadership and working habits. They are not therapy or psychological treatment. We do not diagnose or treat anxiety, depression or any disorder. We are not psychologists and the sessions are not a substitute for a health professional. We do not work on family, relationship or health matters, and we give no legal, tax, financial or medical advice. Coaching is a support service and carries no guarantee of any particular professional, personal or business outcome; decisions taken after a session are yours. If a session shows that what you need belongs with another kind of professional, we will say so, help you look for the right person, and not charge you for sessions we have not held.
Booking, changes and cancellations
A booking reserves a specific time slot. You may reschedule or cancel free of charge up to 24 hours before the session, and we will refund a cancelled session or move it, as you prefer. Inside those 24 hours, and if you do not attend, the session counts as held. If we have to move a session, you choose between a new time and a full refund. As a consumer you have 14 calendar days to withdraw from the contract; by booking a session inside that period you are asking us to begin the service before it expires, so once a session has been held you can no longer withdraw from that session, and any session you have paid for but not yet had is refunded in full.
Confidentiality of the sessions
What is said in a session stays in the session. We do not report back to your employer, even when they are paying for it; the most they receive is confirmation that the sessions took place. The two exceptions are where the law requires us to disclose something, and where we have reason to believe there is a serious risk to someone's life or safety. Notes we keep are the minimum needed to prepare the next session, and are handled as described in our privacy policy.
Your content
Your data stays yours. You grant us a limited licence to host, process and display it solely to operate the service. We do not use your data to train AI models.
Availability
We make reasonable efforts to keep the service available. We do not offer a contractual uptime SLA at this stage; if we add one, it will be published here.
Limitation of liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees paid by you for the service in the 12 months preceding the claim.
Termination
You may close your account at any time. We may suspend or terminate access in case of material breach of these terms.
Governing law
These terms are governed by Spanish law. Disputes will be resolved in the courts of Spain, without prejudice to any mandatory consumer protections that apply to you.
Contact
Questions, requests or to exercise your rights — write to support@leanos-app.com.
This document is a baseline reviewed for B2B SaaS in the EU. For binding interpretation, consult qualified legal counsel in your jurisdiction.